10最好的IT 服务管理教程推荐

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特写 iPhone,显示 Udemy 应用程序和带笔记本的笔记本电脑有数以千计的在线课程和课程可以帮助您提高 IT 服务管理 技能并获得 IT 服务管理 证书。

在这篇博客文章中,我们的专家汇总了 10 个精选列表 最好的 IT 服务管理 课程, 现在在线提供的教程、培训计划、课程和认证。

我们只包括那些符合我们高质量标准的课程。我们花了很多时间和精力来为您收集这些。这些课程适合所有级别的初学者、中级学习者和专家。

以下是这些课程以及它们为您提供的内容!

10最好的IT 服务管理教程推荐

1. Introduction to Service Management with ITIL 4 经过 “Jason Dion • 900,000+ Enrollments Worldwide, Dion Training Solutions • ATO for ITIL & PRINCE2, Dion Training Solutions • ATO for ITIL & PRINCE2” Udemy课程 我们的最佳选择

“Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices”

截至目前,超过 79432+ 人们已经注册了这门课程,而且已经结束了 25923+ 评论.

课程内容
Introduction
Service Management
The Basics of ITIL 4 (BONUS SECTION)
Practice Exam
Conclusion

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2. ITSM Foundation Certification Exam Prep and Training (2022) 经过 “EL MAQTBA, Sadok Smine” Udemy课程

Get The Training You Need For The IT Service Management Most Accepted Framework Certification Exam

截至目前,超过 11171+ 人们已经注册了这门课程,而且已经结束了 1090+ 评论.

课程内容
Introduction
Concepts of Service Management
The Four Dimensions of Service Management
The Service Value System
ITSM Practices

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3. ISO/IEC 20000-1. Service Management System 经过 Cristian Vlad Lupa Udemy课程

Become a Service Management professional. Understand the requirements of ISO/IEC 20000-1:2018

截至目前,超过 5107+ 人们已经注册了这门课程,而且已经结束了 1733+ 评论.

课程内容
General aspects
Context of the organization (Clause 4 of ISO/IEC 20000-1:2018)
Leadership (Clause 5 of ISO/IEC 20000-1:2018)
Planning (Clause 6 of ISO/IEC 20000-1:2018)
Support of the Service management system (Clause 7 of ISO/IEC 20000-1:2018)
Operation of the Service management system (Clause 8 of ISO/IEC 20000-1:2018)
Performance evaluation (Clause 9 of ISO/IEC 20000-1:2018)
Improvement (Clause 10 of ISO/IEC 20000-1:2018)
Few more words…

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4. IT Management: Essential Principles and Skills 经过 S Drawdy Udemy课程

Learn to be an indispensable and highly sought after manager in the high tech arena by following this practical course

截至目前,超过 3550+ 人们已经注册了这门课程,而且已经结束了 1006+ 评论.

课程内容
Welcome to the Course
Let’s Get Going
Breaking IT All Down
Know your Systems
Keeping CDs and RGE’s to a Minimum
Audits
Course Conclusion

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5. Service Desk and ITIL Fundamentals 经过 Juan Sebastian Garcia Udemy课程

Learn Service Desk and ITIL processes and service functions. Fundamentals to Manage IT Services

截至目前,超过 2626+ 人们已经注册了这门课程,而且已经结束了 282+ 评论.

课程内容
“Instructor
What is ITIL, Concepts, Service Level Agreements
ITIL Concepts, Service Lifecycle
ITIL Processes and Funcions, ITIL Roles, 4 P’s of Service Management
ITIL Process and Overview
Service Strategy, Service Design, Service Transition, Service Operations
Service Desk Concepts
Service Desk Operations, Incidents, Categorization, Priority”

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6. IT Management Fundamentals – From IT Tech to IT Manager 经过 Emilio Aguero Udemy课程

The knowledge and expertise you need to know to become an IT manager and develop those skills

截至目前,超过 806+ 人们已经注册了这门课程,而且已经结束了 182+ 评论.

课程内容
Introduction
Tech to Manager
Manager Responsibilities
Know your Systems and Staff
Maintenance & Support
Be Organised!!
Meetings + Reports
Vendors and Suppliers
Conclusion

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7. “IT Service management: develop SLA, Service catalog, OLA” 经过 Danil Dintsis Udemy课程

“Align IT management with business strategy by clear and concise PBA, SLA, Service Catalog and OLA”

截至目前,超过 358+ 人们已经注册了这门课程,而且已经结束了 70+ 评论.

课程内容
IT – Business Alignment
IT Service Demand management
IT Services Catalog management
Service level management: SLA and OLA

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8. Service Level Management 经过 The Art Of Service Udemy课程

“An introductory course about understanding service level management, its components and policies.”

截至目前,超过 316+ 人们已经注册了这门课程,而且已经结束了 53+ 评论.

课程内容
“Welcome
Overview of the Course
SLM Roles & Responsibility Part 1
SLM Roles & Responsibility Part 2
SLAs, OLAs and UCs
Writing Reports — Part 1, 2, 3 and kpi
Service Catalog Management – Part 1 and 2
Skills and Qualities — Part 1 and 2
Skills and Qualities — Part 3
Skills and Qualities — Part 4
Your Workforce — Part 1
Your Workforce — Part 2
Your Workforce — Part 3
Service Level Management Certification”

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9. IT Service Management 经过 Handson System Udemy课程

Become Managing Professional

截至目前,超过 229+ 人们已经注册了这门课程,而且已经结束了 33+ 评论.

课程内容
“Introduction
Concepts and challenges relating Service Value System
Plan and manage resources in the service value system
Use and value of information and technology across the service value system
ITIL practices contributing to a value stream for a new service
ITIL practices contribute to a value stream for user support
Coordinate,prioritize & structure work & activities to create deliver support
Understand the use and value of the following across the service value system”

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10. IT Service Management (ITSM) Full Course 经过 Mahmoud Elnady Udemy课程

Complete IT Service Management Course with ManageEngine Technical Demo lab

截至目前,超过 210+ 人们已经注册了这门课程,而且已经结束了 30+ 评论.

课程内容
Introduction
Introduction to ManageEngine Servicedesk Plus
End User Portal
Admin Portal

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下面是一些关于学习的常见问题IT 服务管理

学习IT 服务管理需要多长时间?

“学习IT 服务管理需要多长时间”这个问题的答案是。 . .这取决于。每个人都有不同的需求,每个人都在不同的场景下工作,所以一个人的答案可能与另一个人的答案完全不同。

考虑这些问题:你想学习 IT 服务管理 是为了什么?你的出发点在哪里?您是初学者还是有使用 IT 服务管理 的经验?你能练习多少?每天1小时?每周40小时? 查看本课程关于 IT 服务管理.

IT 服务管理 学起来容易还是难?

不,学习 IT 服务管理 对大多数人来说并不难。检查这个 关于如何学习的课程 IT 服务管理 立刻!

如何快速学习IT 服务管理?

学习 IT 服务管理 最快的方法是先得到这个 IT 服务管理 课程, 然后尽可能练习你学到的任何东西。即使每天只有 15 分钟的练习。一致性是关键.

在哪里学习 IT 服务管理?

如果您想探索和学习 IT 服务管理,那么 Udemy 为您提供了学习 IT 服务管理 的最佳平台。查看此 关于如何学习的课程 IT 服务管理 立刻!