10最好的客户成功管理教程推荐

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特写 iPhone,显示 Udemy 应用程序和带笔记本的笔记本电脑有数以千计的在线课程和课程可以帮助您提高 客户成功管理 技能并获得 客户成功管理 证书。

在这篇博客文章中,我们的专家汇总了 10 个精选列表 最好的 客户成功管理 课程, 现在在线提供的教程、培训计划、课程和认证。

我们只包括那些符合我们高质量标准的课程。我们花了很多时间和精力来为您收集这些。这些课程适合所有级别的初学者、中级学习者和专家。

以下是这些课程以及它们为您提供的内容!

10最好的客户成功管理教程推荐

1. The Customer: How to Manage Customer Feedback (BITE SIZE) 经过 Learoy Tonight Udemy课程 我们的最佳选择

Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve

截至目前,超过 34790+ 人们已经注册了这门课程,而且已经结束了 7401+ 评论.

课程内容
Welcome to How to Manage Customer Feedback
Providing Customer Feedback to Teams
Customer Complaints
Customer Service
Handling a Hostile Customers
Congratulations! You now know how to Manage Customer Feedback

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2. Customer Success | How to Understand Your Customers 经过 Chuck Wall Udemy课程

Turn Listening into Fantastic Results

截至目前,超过 18695+ 人们已经注册了这门课程,而且已经结束了 9707+ 评论.

课程内容
Listening is the Beginning of Understanding
Understanding Comes Through Insight
Turning Insight into Action

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3. Customer Success Manager: Fundamentals to your CSM career 经过 “Gustavo Escobar Henríquez, Digital Life Academy” Udemy课程

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

截至目前,超过 17455+ 人们已经注册了这门课程,而且已经结束了 3885+ 评论.

课程内容
“Introduction to the Customer Success Manager Course
The Basics of Customer Success Or Customer Success 101
Customer Success Manager
The Keys to be a Successful CSM and creating a world known CS brand
2 Basic Principles for Customer Success Process
Where to find Customer Success Manager jobs
The Plan, Lessons Learned and FAQs
Review”

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4. Customer Success | How to Actively Engage Your Customers 经过 Chuck Wall Udemy课程

Deliver an Exceptional Experience

截至目前,超过 9937+ 人们已经注册了这门课程,而且已经结束了 3607+ 评论.

课程内容
Welcome and Introduction
Engagement 101
What Kind of Company Are You?
Learning to Listen
Walking in Their Shoes: Empathy
Case Study: Cleveland Clinic
Exercise: Empathy Mapping
Digging Into Customer Insight
Getting in The Field
Powerful Personas and Propositions
Taking the Customer Journey
Case Study: Mercedes-Benz “Driven to Delight”
Wrap Up

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5. Customer Success | How to Exceed Your Customers Expectations 经过 Chuck Wall Udemy课程

Create More Real Value Every Day

截至目前,超过 7924+ 人们已经注册了这门课程,而且已经结束了 2660+ 评论.

课程内容
Welcome and Introduction
The Value Universe
Hyundai Case Study
Needy Customers
Jobs to Be Done
McDonald’s Case Study
Exercise: Why Do People Hire Your Products?
Customer Lifetime Value
Exercise: Let’s Do The Math
Costco Case Study
Wrap Up

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6. Customer Success | How to Put Your Customers First 经过 Chuck Wall Udemy课程

Succeeding in The Age of Me

截至目前,超过 7132+ 人们已经注册了这门课程,而且已经结束了 2136+ 评论.

课程内容
First Things First
Customers Want Simplicity
Customers Want Purpose
Customers Want Their Stories
Course Wrap Up

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7. Customer Success | How to Listen to Today’s Customers 经过 Chuck Wall Udemy课程

Creating a Winning Social Strategy

截至目前,超过 5641+ 人们已经注册了这门课程,而且已经结束了 1834+ 评论.

课程内容
Welcome and Introduction
Listening on the Platform
Companies That Get It
Case Study: Jet Blue
Exercise: What’s Your Inventory of Knowledge?
Making Sense of Big Data
Case Study: Adobe
Your Listening Post
Crafting a Winning Strategy
21 Winning Tactics
Case Study: Morton’s Steakhouse
Course Wrap Up

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8. The Customer: How to Build Customer Loyalty (BITE SIZE) 经过 Learoy Tonight Udemy课程

Understand which loyalty strategies work and how in your business. Relationships and loyalty play a big role

截至目前,超过 4799+ 人们已经注册了这门课程,而且已经结束了 2000+ 评论.

课程内容
Welcome to How to Build Customer Loyalty
Customer Loyalty
Retaining Customers
Customer Advocates
Congratulations! You now know how to Build Customer Loyalty

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9. Customer Success: Build Cross-Functional Relationships 经过 Kristen Hayer Udemy课程

“Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.”

截至目前,超过 4093+ 人们已经注册了这门课程,而且已经结束了 1737+ 评论.

课程内容
Introduction
Customer Success at the Center
Customer Success & Marketing
Customer Success & Sales
Customer Success & Support
Customer Success & Professional Services
Customer Success & Product
Customer Success & Finance
Customer Success & Leadership
Tackling Common Challenges
Conclusion

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10. Fundamentals of Real Customer Success 经过 Lincoln Murphy Udemy课程

“Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.”

截至目前,超过 3709+ 人们已经注册了这门课程,而且已经结束了 1420+ 评论.

课程内容
Introduction
Why Customer Success Matters
Defining Customer Success
The Customer’s Desired Outcome
Customer Success Management
Customer Success Managers (CSMs)
Success Potential
What About Churn?
Growth Engine
Measuring Success
Positioning Customer Success Correctly
Conclusion

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下面是一些关于学习的常见问题客户成功管理

学习客户成功管理需要多长时间?

“学习客户成功管理需要多长时间”这个问题的答案是。 . .这取决于。每个人都有不同的需求,每个人都在不同的场景下工作,所以一个人的答案可能与另一个人的答案完全不同。

考虑这些问题:你想学习 客户成功管理 是为了什么?你的出发点在哪里?您是初学者还是有使用 客户成功管理 的经验?你能练习多少?每天1小时?每周40小时? 查看本课程关于 客户成功管理.

客户成功管理 学起来容易还是难?

不,学习 客户成功管理 对大多数人来说并不难。检查这个 关于如何学习的课程 客户成功管理 立刻!

如何快速学习客户成功管理?

学习 客户成功管理 最快的方法是先得到这个 客户成功管理 课程, 然后尽可能练习你学到的任何东西。即使每天只有 15 分钟的练习。一致性是关键.

在哪里学习 客户成功管理?

如果您想探索和学习 客户成功管理,那么 Udemy 为您提供了学习 客户成功管理 的最佳平台。查看此 关于如何学习的课程 客户成功管理 立刻!