10最好的客户服务教程推荐

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特写 iPhone,显示 Udemy 应用程序和带笔记本的笔记本电脑有数以千计的在线课程和课程可以帮助您提高 客户服务 技能并获得 客户服务 证书。

在这篇博客文章中,我们的专家汇总了 10 个精选列表 最好的 客户服务 课程, 现在在线提供的教程、培训计划、课程和认证。

我们只包括那些符合我们高质量标准的课程。我们花了很多时间和精力来为您收集这些。这些课程适合所有级别的初学者、中级学习者和专家。

以下是这些课程以及它们为您提供的内容!

10最好的客户服务教程推荐

1. The Customer: How to Understand Their Needs (BITE SIZE) 经过 Learoy Tonight Udemy课程 我们的最佳选择

Be guided on understanding the modern customer and how their needs have changed over time

截至目前,超过 54609+ 人们已经注册了这门课程,而且已经结束了 27826+ 评论.

课程内容
Welcome to How to Understand Customer Needs
Customer Satisfaction
Internal and External Customers
The Modern Day Customer
What’s Your Game Plan?
Congratulations! You now know how to Understand Customer Needs

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2. Customer Service: Soft Skills Fundamentals 经过 Samara Wenten Udemy课程

How to keep your head when everyone else is losing theirs

截至目前,超过 52086+ 人们已经注册了这门课程,而且已经结束了 19244+ 评论.

课程内容
Introduction to Customer Service: Soft Skills Fundamentals
Prepare Yourself and Your Space
Dealing With Customers
Self Preservation in Customer Service
Conclusion

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3. Customer Service Mastery: Delight Every Customer 经过 Chris Croft Udemy课程

Master Customer Service using this practical customer care course

截至目前,超过 29809+ 人们已经注册了这门课程,而且已经结束了 13474+ 评论.

课程内容
Introduction
What is Customer Service
Ways to Generate Ideas
Wrap Up

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4. Brilliant Customer Service: How to Impress your Customers! 经过 Lecturio GmbH Udemy课程

Enhance your customer support and truly differentiate yourself from your competition!

截至目前,超过 21826+ 人们已经注册了这门课程,而且已经结束了 10803+ 评论.

课程内容
Brilliant Customer Service

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5. The Customer: Build a Customer Service Strategy (BITE SIZE) 经过 Learoy Tonight Udemy课程

“For you and your team to be successful in providing great customer service, start by putting your customer first”

截至目前,超过 11709+ 人们已经注册了这门课程,而且已经结束了 6429+ 评论.

课程内容
Welcome to How to Build a Customer Service Strategy
Thinking Like a Customer
Damaging Your Customer Centric Strategies
The Customer Experience
Congratulations! You now know how to Build a Customer Service Strategy

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6. Start Improving Customer Service 经过 Symon Stephens Udemy课程

Creating a Customer Service advantage in Your department or business through communication and Customer Management

截至目前,超过 8716+ 人们已经注册了这门课程,而且已经结束了 2029+ 评论.

课程内容
Introduction
Why Customer Service Matters
Effective Customer Service Communication
Turning Complaints into Opportunities
Empowering Great Customer Service
Measuring Customer Service Satisfaction
Start Improving Customer Service Course Conclusion

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7. [2022] Customer Service 2.0: Learn Digital Customer Service 经过 “Davis Jones, Eazl (Official), Ludell Jones” Udemy课程

“Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.”

截至目前,超过 8634+ 人们已经注册了这门课程,而且已经结束了 2844+ 评论.

课程内容
Customer Service 2.0: Serving Customers in the Social Media Era
How to Solve Customer Issues in a Community-first Context
What Social Media and Smartphones Mean for Customer Service
How to Generate Revenue through Compassionate Service

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8. Customer Service: Keep ’em coming back! 经过 The Main Street Entrepreneur Udemy课程

How to give the best customer service in your industry and keep those customers raving about your business.

截至目前,超过 6143+ 人们已经注册了这门课程,而且已经结束了 2431+ 评论.

课程内容
Introduction: Who We Are
Give Distinguishing Service
The Importance of Customer Service
Customer Service Strategies
Customer Service Systems

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9. “Fundamentals of Logistics, Supply Chain & Customer Service” 经过 Bradley C. Udemy课程

“Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1.”

截至目前,超过 6132+ 人们已经注册了这门课程,而且已经结束了 1940+ 评论.

课程内容
Logistics
Supply Chain
Customer Service

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10. Your Customer Service Toolbox: Best Practices for Beginners 经过 Jenny Dempsey Udemy课程

“Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more.”

截至目前,超过 4326+ 人们已经注册了这门课程,而且已经结束了 2057+ 评论.

课程内容
Introduction
What is Customer Service?
Your Customer Service Toolbox
Customer Service Best Practices
Wrap Up & Next Steps

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下面是一些关于学习的常见问题客户服务

学习客户服务需要多长时间?

“学习客户服务需要多长时间”这个问题的答案是。 . .这取决于。每个人都有不同的需求,每个人都在不同的场景下工作,所以一个人的答案可能与另一个人的答案完全不同。

考虑这些问题:你想学习 客户服务 是为了什么?你的出发点在哪里?您是初学者还是有使用 客户服务 的经验?你能练习多少?每天1小时?每周40小时? 查看本课程关于 客户服务.

客户服务 学起来容易还是难?

不,学习 客户服务 对大多数人来说并不难。检查这个 关于如何学习的课程 客户服务 立刻!

如何快速学习客户服务?

学习 客户服务 最快的方法是先得到这个 客户服务 课程, 然后尽可能练习你学到的任何东西。即使每天只有 15 分钟的练习。一致性是关键.

在哪里学习 客户服务?

如果您想探索和学习 客户服务,那么 Udemy 为您提供了学习 客户服务 的最佳平台。查看此 关于如何学习的课程 客户服务 立刻!