10最好的客户体验管理教程推荐

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特写 iPhone，显示 Udemy 应用程序和带笔记本的笔记本电脑有数以千计的在线课程和课程可以帮助您提高 客户体验管理 技能并获得 客户体验管理 证书。

在这篇博客文章中，我们的专家汇总了 10 个精选列表 最好的 客户体验管理 课程, 现在在线提供的教程、培训计划、课程和认证。

我们只包括那些符合我们高质量标准的课程。我们花了很多时间和精力来为您收集这些。这些课程适合所有级别的初学者、中级学习者和专家。

以下是这些课程以及它们为您提供的内容！

10最好的客户体验管理教程推荐

课程名 在校生（人数） 评论（计数）
1. “Customer Service, Customer Support, And Customer Experience” 我们的最佳选择 26228+ 605+
2. Customer Experience Management (CX): MASTERCLASS 2022 13460+ 2523+
3. Customer Retention: Maximise Your Profits 8018+ 179+
4. Customer Experience & Service: Gain Devoted Customers 4894+ 62+
5. Using Customer Experience to Grow Your Customer Base 3855+ 79+
6. Grow Your Business Using Net Promoter Score® 3230+ 76+
7. Omnichannel Customer Experience Management (CX) 2935+ 978+
8. Customer Experience Management Essentials 2346+ 292+
9. The Ultimate Customer Experience Course (3 In 1) 2139+ 69+
10. Customer Experience Management Blueprint 1900+ 382+

1. “Customer Service, Customer Support, And Customer Experience” 经过 Alex Genadinik Udemy课程 我们的最佳选择

“Customer service, customer support, and customer experience training. Loyal clients through world-class customer service”

截至目前，超过 26228+ 人们已经注册了这门课程，而且已经结束了 605+ 评论.

课程内容
Introduction and a warm welcome to this course on great customer service
Customer service fundamentals
Dealing with angry clients as part of your customer service
Using positive language in your customer support interactions
Delighting customers
Active listening skills as part of good customer service
Adding your unique voice and personality to make your products more engaging
Customer support email ticketing automation software
Emotional intelligence in customer support and when selling
Online reviews – listening and getting insights despite hurtful comments
Customer Development and Lean Startup methodologies through customer outreach
Using a customer feedback form for customer support
Conclusion

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2. Customer Experience Management (CX): MASTERCLASS 2022 经过 Manos Filippou Udemy课程

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

截至目前，超过 13460+ 人们已经注册了这门课程，而且已经结束了 2523+ 评论.

课程内容
INTRODUCTION
UPDATE – CUSTOMER EXPERIENCE MANAGEMENT (CX) IN A NEW WORLD
CUSTOMER EXPERIENCE MANAGEMENT (CX): CHEAT SHEET FOR BUSY PROFESSIONALS
A SIMPLE CUSTOMER EXPERIENCE (CX) EXAMPLE TO GET YOU STARTED
THE BENEFITS OF DELIVERING A GREAT CX
BEST PRACTICES FOR CX LEADERS
A SIMPLE FRAMEWORK TO DESIGN A CUSTOMER EXPERIENCE
VALUABLE CX INSIGHTS YOU NEED TO KNOW
CUSTOMER EXPERIENCE PITFALLS TO AVOID
TYPES OF CUSTOMER JOURNEY MAPS
COMMON CUSTOMER JOURNEY MAPPING MISTAKES TO AVOID
CUSTOMER EXPERIENCE (CX) VARIABLES
HOW TO MEASURE AND ANALYZE CUSTOMER EXPERIENCE
TWO BUILDING BLOCKS OF CUSTOMER EXPERIENCE YOU SHOULD NOT IGNORE
EVALUATE YOUR CX STRATEGY BY ASKING THESE QUESTIONS
WHY CUSTOMERS USUALLY GO BACK TO A BUSINESS?
MAIN CAUSES OF BAD CX & WHAT YOU CAN DO ABOUT IT
PRACTICAL CX STRATEGIES TO AMAZE YOUR CUSTOMERS
PRACTICAL CX STRATEGIES USING TECHNOLOGY
OLD SCHOOL CX METHODS VS NEW TECHNOLOGIES
HOW THE COVID-19 PANDEMIC CHANGED THE WORLD AND WHAT TO DO NEXT
HOW TO CREATE MEMORABLE CUSTOMER EXPERIENCES EVEN POST-COVID-19
HERE IS WHY CUSTOMER EXPERIENCE SHOULD BECOME YOUR #1 PRIORITY
RESOURCES/HELPFUL LINKS
2020 – CUSTOMER EXPERIENCE MANAGEMENT (CX) TRAINING
BONUS: EXCLUSIVE FOR MY STUDENTS

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3. Customer Retention: Maximise Your Profits 经过 Customer Core Udemy课程

“How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits.”

截至目前，超过 8018+ 人们已经注册了这门课程，而且已经结束了 179+ 评论.

课程内容
Introduction
WHERE ARE WE NOW
GET YOUR COMPANY ON BOARD
STRATEGIES & TACTICS
MONITOR & MEASURE
CONCLUSION & ACTION STEPS

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4. Customer Experience & Service: Gain Devoted Customers 经过 “Expert Academy, Lahcen Bouya” Udemy课程

“How To Enhance Customer Experiences, Delight Customers & Increase Sales”

截至目前，超过 4894+ 人们已经注册了这门课程，而且已经结束了 62+ 评论.

课程内容
Delighted & Devoted Customers? What’s All This About?
Make It Easy
Delight Your Customers
From ‘Delighted’ To ‘Devoted’
Keeping It All Going

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5. Using Customer Experience to Grow Your Customer Base 经过 “Dianne Denton, MBA” Udemy课程

How Superior Customer Experience (vs. Customer Service) & Customer-centric Pivot Can Increase Customer Traffic & Revenue

截至目前，超过 3855+ 人们已经注册了这门课程，而且已经结束了 79+ 评论.

课程内容
Understanding Customer Experience
The Customer Journey
Customer Behavior
Making an Impact Through Customer Experience
Soliciting Feedback
Best Practices for Review Responses
Further Improving Your Value to Customers

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6. Grow Your Business Using Net Promoter Score® 经过 Kushal Dev Udemy课程

The only Net Promoter Score® course that has the power to transform your business into a customer centric one

截至目前，超过 3230+ 人们已经注册了这门课程，而且已经结束了 76+ 评论.

课程内容
Introduction and Why Net Promoter Score®?
The Fundamentals of Net Promoter Score
Listen to the Voice of Customer
Quick Wins and Big Bets
Best Practices and Tips
Get Help to Kickstart NPS® in your business

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7. Omnichannel Customer Experience Management (CX) 经过 Dana Mando Udemy课程

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

截至目前，超过 2935+ 人们已经注册了这门课程，而且已经结束了 978+ 评论.

课程内容
The Rise Of The Multichannel Customer
How Omnichannel Is Changing Retail: A Look At Recent Shopping Trends
Development Of An Omnichannel Customer Experience Management Strategy
Know Your Customer (KYC)
Implement Consistency Across Channels
Technology Utilization & Integration
Address Your Organization’s Structure
Build Strong Relationships With Your Customer

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8. Customer Experience Management Essentials 经过 Roel Leijten Udemy课程

Learn How To Measure And Improve Customer Loyalty

截至目前，超过 2346+ 人们已经注册了这门课程，而且已经结束了 292+ 评论.

课程内容
Introduction
Building the Customer Journey
Measurement
Improvement
Internal Selling
Two more things
Supplementary Material

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9. The Ultimate Customer Experience Course (3 In 1) 经过 “Expert Academy, Lahcen Bouya” Udemy课程

“Deliver A ‘Branded’ Customer Experience, Build Loyalty & Maximize Profits (Taught By 2 Award Winning Experts)”

截至目前，超过 2139+ 人们已经注册了这门课程，而且已经结束了 69+ 评论.

课程内容
Course Series Foundation – Customer Experience Management
Course 1 – Brand Purpose & Leadership
How To Create A Great Purpose
How To Be A Purposeful Leader
Course 1 Conclusion – Brand Purpose & Leadership
Course 2 – Brand Promise & Customer Loyalty
Using Infectious Communication
Distinctive Customer Experience
Continuous Innovation
Course 2 Conclusion – Brand Promise & Customer Loyalty
Course 3 – Brand Purpose & Employee Alignment
Distinctive Employee Experience
Experience Measurement
Course 3 Conclusion – Brand Purpose & Employee Alignment
Course Series Conclusion – Grow Your Business With A Purpose

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10. Customer Experience Management Blueprint 经过 “Janne Ohtonen, PhD” Udemy课程

Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures

截至目前，超过 1900+ 人们已经注册了这门课程，而且已经结束了 382+ 评论.

课程内容
Why Customer Experience Blueprint Is Key To your Business Success?
How to Create a Customer Experience Blueprint?
Understanding Customer Wants & Needs & Expectations
Leveraging Customer Attitudes & Emotions & Psychology
Writing customer personas to engage employees
Using Outcome Based Segmentation
Involving customers in Customer Experience Blueprint Design
Take Action with Customer Experience Blueprint
COURSE MATERIALS FOR DOWNLOAD

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下面是一些关于学习的常见问题客户体验管理

学习客户体验管理需要多长时间？

“学习客户体验管理需要多长时间”这个问题的答案是。 . .这取决于。每个人都有不同的需求，每个人都在不同的场景下工作，所以一个人的答案可能与另一个人的答案完全不同。

考虑这些问题：你想学习 客户体验管理 是为了什么？你的出发点在哪里？您是初学者还是有使用 客户体验管理 的经验？你能练习多少？每天1小时？每周40小时？ 查看本课程关于 客户体验管理.

客户体验管理 学起来容易还是难？

不，学习 客户体验管理 对大多数人来说并不难。检查这个 关于如何学习的课程 客户体验管理 立刻！

如何快速学习客户体验管理？

学习 客户体验管理 最快的方法是先得到这个 客户体验管理 课程, 然后尽可能练习你学到的任何东西。即使每天只有 15 分钟的练习。一致性是关键.

在哪里学习 客户体验管理？

如果您想探索和学习 客户体验管理，那么 Udemy 为您提供了学习 客户体验管理 的最佳平台。查看此 关于如何学习的课程 客户体验管理 立刻！